continues from here
2:30am : Still no news from MAS Lost & Found counter. Tried calling them numerous times, no reply.
Called MAS 24hrs line, to check if they can locate someone in the airport to understand the situation. Repeated my whole story for the 3rd time (Breast milk, precious, urgent, spoil if arrived late were words/phrases I have to keep repeating to add urgency to the situation). Harry from MAS checked, and confirmed MH610 already landed. He would try to call his colleagues in KLIA, and then will call me back.
3:00am : No calls from Harry. I called the 24hr line again. Rosa was the one who picked up my call. She said they are still trying to locate someone in the airport, but wasn’t able to. She kept silence most of the time when I asked her, “What is happening on your side?” “So how now?” This really frustrated me. Asked her for the manager. A Patma came to the line, and she said she’ll try her best to locate someone.
3:15am : Roslan from KLIA called, said my things were with them, but they could only deliver to me at 5am. WTF?!!! He called from his mobile so I have his number. I paced around the room wondering if I should wait till 5am.
3:30am : Decided to drive to KLIA on my own to collect my liquid gold instead. Called and informed Roslan, I could hear a delighted tone in him when he added, “So we don’t need to send it over to you?”
4:15am : Arrived KLIA. Roslan’s crew handed my things to me. “Sorry yeah miss, lots of problem today, that’s why can’t call you earlier.” I just sped off. Niah mah fu lat!! Now how do I claim my toll and petrol to the airport?
5:00am : Reached home. Sorted the milk. What was still frozen, I quickly tossed it back into the freezer. What was partially thawed, I poured out the thawed milk into the bottle and then tossed the frozen back to the freezer. Took me half hour to do this.
Wrote a note to tell Daddy and the maids I wanted to sleep in, and I wanted no disturbance. Moved a mattress over to the study (didn’t want to be awaken when the kids wake up at 8am), and dozed off.
6:00am : Daddy came over with a crying Zara. “She wants you.” Dropped her on my mattress and walked back to the room. I was too tired to argue with him or I would have given him a big knock on the head for doing this since I needed to sleep. I carried Zara back to the room and tried to pacify her as well as get her back to sleep.
6:15am : Went back to the study and when I was about to doze off. Daddy came over again as Zara woke up and cried when she didn’t see me!!!!
6:30am : Made sure Zara is asleep. Since the maid were all up, I told them I’ll be sleeping in, and moved my mattress to their room, locked the door, and slept!
10:00am : Woke up feeling like a zombie.
I’m the kind who has to take 8hrs of sleep every night.. so I’m not in my element today!
Screw Malaysian Airlines for such screw up and such customer service! Damn the new regulations and Changi not giving exemption to nursing mums!
Now let me see if I can claim back my return trip to KLIA to collect the missing baggage the airline caused!