{"id":421,"date":"2007-04-07T17:49:16","date_gmt":"2007-04-07T09:49:16","guid":{"rendered":"http:\/\/mytwogirls.net\/?p=421"},"modified":"2007-04-07T17:49:16","modified_gmt":"2007-04-07T09:49:16","slug":"ikea-10-years-warranty","status":"publish","type":"post","link":"https:\/\/mytwogirls.net\/?p=421","title":{"rendered":"Ikea’s 10 years Warranty"},"content":{"rendered":"

Daddy is very supportive of Ikea. When we moved in to our new house, we tried to get most of our furniture from Ikea. People had\u00a0adviced us against getting wardrobe and kitchen cabinet from Ikea, claiming they are not suitable for our weather. Daddy, however, thought the 10 years warranty given were good ‘guarentee’ enough.<\/p>\n

So despite the advice, we bought our kitchens (both wet and dry)\u00a0cabinets from Ikea.\u00a0 It was the\u00a0Nexus Oak series that we got, doors were just oak veneer<\/a> but\u00a0we paid quite a lot for them.<\/p>\n

After just 2 years, the doors started to have stains, a\u00a0darkish patch started spreading like some kind of disease. Even the plinth<\/a> (or the skirting)\u00a0caught the stain.<\/p>\n

Daddy started making calls to Ikea. At first, they claimed we need to bring the items back for exchange. Kitchen doors!\u00a0To uninstall them and bring them\u00a0in for exchange!!<\/strong>\u00a0Daddy asked to speak to higher management, his voice was louder with each calls made.<\/p>\n

After a few more calls, the Ikea contractor who did the installation\u00a0were called\u00a0in to do inspection, followed by\u00a0Ikea folks, snapping photos here and there. Then, we were told Nexus Oak is no longer available, how about\u00a0if they replaced\u00a0the\u00a0affected doors with\u00a0aluminium doors (or was it glass?)\u00a0or Nexus Birch (similar in price to what we paid). We made several trips to\u00a0Ikea, to see how we can mix and match our doors, i.e. the current Nexus Oak coexisting with\u00a0a few aluminium doors or Nexus Birch. I just couldn’t see how they will match.<\/p>\n

Daddy made more calls, speaking to various people mainly from customer service, voicing his concerns. Eventually, they agreed to replace our doors and plints with whatever\u00a0material we choose from their available series! We chose solid oak (Ulriksdal Oak<\/a>) to replace the oak veneer, it’s more expensive, but the closest we can get to our original doors.<\/p>\n

We made our decision in the little room in Ikea.
\nCustomer Service : “Blah blah blah…. Solid Oak then?”<\/span>
\nMe : “But they look odd, some with grooves (Ulriksdal Oak) and some without (Nexus Oak)”<\/span>
\nCustomer Service : “All<\/strong> your doors will be replaced.”<\/span>
\nMe : *pupil widened*“At no cost?”<\/span>
\nCustomer Service : “Yeah, we bear the cost”<\/span>
\nDaddy : (usually a bit slow) “How can they charge us? But yeah man, the doors will be a bit mismatch, some with grooves some without.”<\/span>
\nMe : *nudged Daddy” “She said ALL doors\u00a0lah!”<\/span>
\nDaddy : *pupil widened (finally got it)* “ALL the DOORS? At no cost?”<\/span>
\nCustomer Service : “Yes.”<\/span><\/p>\n

Few days later, doors and plints were sent over by the delivery guys (at NO COST), then Ikea contractor dropped by to install them (at NO COST), and the old doors and plints were packed and brought back to Ikea (at NO COST).
\n\"Ikea
\nWe got our kitchen cabinets upgraded a few days later AT NO COST!<\/p>\n

Daddy\u00a0was happily exclaiming, “See, that’s what I call customer service. And that’s why I don’t want to buy my kitchen cabinets from some Ah Chong company. With Ikea’s 10 years warranty, I don’t have to worry if anything goes wrong”<\/span><\/p>\n

This is true, but not without some noise making though.<\/p>\n

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